How do I Allocate Credit to an Invoice?

To Allocate credit to an Invoice, on the Make Payment tab;

• Enter the payment description and select Allocation or Allocate Credits (depending on your version) from the Payment By: drop menu. On selecting Allocation, the "Pay" amounts for the credit notes displayed in the grid will become editable. Note: this will then make the Total Amount field display only as it must be zero
• In the Pay Amount column, enter the amounts to be allocated in the amount field corresponding to the credit note. Enter the same amount into the amount field for the transaction row you are allocating the credit to.
• Click on the Pay button to complete the allocation transaction.

When allocating payments from credit notes to outstanding balances, it is important to note that a credit note can be used to make a payment on an outstanding balance where the outstanding balance does not equal the credit note exactly.

For example, if you have a credit note for the value of $1000, this can be allocated against an outstanding balance of $1320.  Alternately, a credit note of $1000 can also be used on an outstanding balance of $800 and the remaining $200 on the credit note can be allocated against a separate outstanding balance.

The total of the Pay Amount column has to balance to zero for you to be able to save the Allocation.

You will now be taken to the Payment Enquiry screen that will show you the detail of the Allocation made.