I received an Overpayment. How do I refund the overpaid amount?

To refund an overpaid amount against an invoice you will need to accept payment first and accept the overpayment.

After you have processed the payment;

• Click on ‘Manage Historic Payments’
• Search for the payment that you are wishing to refund
• Click on the ‘Refund’ button
• Enter the refund amount and a description for the refund and click ‘Next’
• A screen will now be displayed asking you to confirm the refund details. Click ‘Next’ if correct
• Click ‘Finish’ to refund the overpaid amount.

Note you cannot refund any part of an overpayment that has been allocated against an invoice.