How do I dishonour a payment?

Dishonour a payment that has failed to reach your bank or when you need to reverse the full amount of the payment. For audit purposes, the dishonoured payment is not removed, an entry is created that negates the original payment. The dishonour process negates the full payment amount only, use Refund for partial amounts.

• Find the member you wish to dishonour the payment for.
• Go to Manage Historic Payments and search for the payment you want to dishonour, or click Search to return all payments.
• Click the Dishonour button to the right of the payment you want to dishonour.
• Enter the Description (Reason for the dishonour) and optionally change the date of the dishonour.
• Click Next.   
• An option to create a Credit Note and automatically apply it to the outstanding invoice created will be provided (Except for event invoices), select Yes or No to create a credit note.

(Clicking Yes will generate a credit note and apply it to the invoice)

(Clicking No will take you to the next screen and not generate a credit note for the invoice)

• If the invoice relates to a subscription, you will be given the option to roll back the subscription's subscribed until date if you have opted to create a credit note. You can modify the date that the subscription is rolled back to.
• Click Next.
• Confirm the dishonour information before clicking Finish.

Please Note: The funds are NOT actually returned via this process, it simply records the transaction against the member in MEMNE

See also

• Refund a Payment
• How do I create and allocate a credit note?