Refund a Payment

A refund is used to remove part or all of a payment that has been made previously.

Note: When the payment being refunded was made via Stripe or eWay an option is available to refund the money to the persons card.
For all other payment methods, the funds are NOT actually returned via this process, it simply records the transaction against the member in MemNet

• Find the Member you wish to refund the payment for.
• Go to Manage Historic Payments and search for the payment you want to refund or click Search to return all payments.
• Click the Refund button to the right of the payment you want to refund. (You can partially or fully refund a payment).
• Enter the total amount to refund next to Amount. This is pre-filled for the full payment amount.
• Enter the amount to refund against each invoice paid with the payment under Refund Amount if the payment has been applied to multiple invoices, the amount allocated to each invoice will be listed. This is pre-filled with the full amount
• Enter the refund date next to Date. This is pre-filled with today's date.
• Enter the reason for the refund into Description (free Text)
• Click Next
• For payments made using Stripe or eWay, an option is displayed to refund the money to the member's credit card. If you select Yes, MemNet will instruct the payment gateway to return money to the payers credit card in the amount of the refund.
• An option to create a Credit Note and automatically apply it to the outstanding invoice created by the refund will be provided (Except for event invoices), select Yes or No to create a credit note.
• If the invoice relates to a subscription, you will be given the option to roll back the subscription's subscribed until date if you have opt to create a credit note. You can modify the date that the subscription is rolled back to.
• Click Next.
• Confirm the refund information before clicking Finish.

See also

• Dishonour Payment
• How do I create and allocate a credit note?