Event Booking Confirmation Emails

A confirmation email must be set up for your event to be available online, it will then be emailed automatically whenever a booking is made.

There are two types of Confirmation Email templates you can use for events:  A Simple Template (using a WYSIWYG editor) or a Pro Template

Create a Simple Template

1. Under Mail Generation > Email Templates click New Simple Template.
   Select Event from the Email Template Type drop down list.
2. Use the WYSIWYG editor to write your email.
3. Use the Insert Field options to include merge fields in your message.
4. Important: Somewhere in your template you need to include the Ticket Reference merge tag.
   This will automatically insert the information from the event booking.
5. To use this template for your event, go to the Confirmation Email tab for that event
6. Click and select the template you have created.

IMPORTANT NOTE:
If you edit the template under the Events, rather than under Mail Generation > Templates this will OVERRIDE your original template!
(This is different from using other Email Body templates via the Mail Generation Wizard - editing the template from within the mail distribution itself does not override the template you have selected)

Create a Pro Template

1. Under Mail Generation > Email Templates click New Pro Template.
2. When using the Pro Editor, select the template you want to use as a starting point. We suggest using the Blank Template, as this allows you to format your email so it is most suited to your brand and colour palette.
3. Click Create From Template and select “Event” from the Email Template Type drop down.
4. Use the Pro Editor to write your email.
5. Important: Somewhere in your template you need to include the Ticket Reference merge tag.
   This will automatically insert the information from the event booking.
6. To use this template for your event, go to the Confirmation Email tab for that event
7. Click and select the template you have created.

IMPORTANT NOTE:
If you edit the template under the Events, rather than under Mail Generation > Templates this will OVERRIDE your original template!
(This is different from using other Email Body templates via the Mail Generation Wizard - editing the template from within the mail distribution itself does not override the template you have selected)