Cancel an Existing Booking

You can cancel or reduce the number of attendees on a Booking, but you cannot add to an existing booking. If you wish to add to a booking you should create a new booking for the additional amount.

To cancel a booking:

• Locate the booking that is to be Cancelled or Reduced (information on search for an existing booking) and open the booking.
• Select the Cancel/Reduce Booking button in the top right hand corner of the screen. 
• Select the checkbox relating to the Attendee/s you want to remove from the booking. Select all to cancel the booking. 
• Click the Cancel Selected Attendees button,
• On the refund screen, the refund amount has been calculated. There is an option to amend the refund amount. 
• Select Complete to confirm the cancellation of the booking and if applicable a credit will have been written to Pending Transactions. 
• You will need to process pending transactions for the credit to appear on the member.

Notes:

• the refund created as part of the event cancellation process creates a credit note on the member's account, it does not return the funds to them.
• Be careful not to create multiple credits for the same event cancellation!
  It is possible to create credits for the same event invoice in the following ways, only one should be used.
  • By cancelling the event booking, as described in this article. You can avoid the creation of the credit by changing the suggested amounts to $0.
  • By creating a credit note against an unpaid invoice. 
• If the event invoice has not been paid, the credit can be allocated as described here (Not required if a credit note is created against an unpaid invoice).
• If the invoice has been paid and you want to refund the member, you must record a refund against the payment as described here before allocating the credit.
• If the invoice has been paid and you want to retain the credit on the member, do nothing more.